- 2+ years in operations management with strong network services and hybrid networks knowledge
- Manage daily network services operations, implement process improvements, resolve technical issues, analyze KPIs, and guide junior team members
Roles and Responsibility
- Manage and oversee the daily operations of the network services team.
- Develop and implement process improvements to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Analyze and report on key performance indicators to identify areas for improvement.
- Provide expert guidance and support to junior team members.
- Ensure compliance with industry standards and regulatory requirements.
Job Requirements
- Minimum 2 years of experience in operations management or a related field.
- Strong knowledge of network services, customer service operations, and hybrid networks.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a rapid-paced environment and adapt to changing priorities.
- Strong analytical and reporting skills with attention to detail.
- Experience with process improvement initiatives and change management.