- Minimum 2 years in operations management with strong knowledge of network services and hybrid networks
- Manage daily network services operations, lead team, implement process improvements, resolve technical issues, ensure compliance
Roles and Responsibility
- Manage and oversee the daily operations of the network services team to ensure high-quality customer service.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Collaborate with cross-functional teams to resolve complex technical issues and enhance customer satisfaction.
- Analyze customer feedback and provide insights to improve overall customer experience.
- Ensure compliance with industry standards and regulatory requirements.
- Lead and motivate a team of customer service professionals to achieve operational excellence.
Job Requirements
- Minimum 2 years of experience in operations management or a related field.
- Strong knowledge of network services, customer service operations, and hybrid networks.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with customer relationship management tools and software.
- Educational qualification: Any Graduate.