Job highlights

- Experience with ITIL processes and command center operations

- Monitor infrastructure and network services, manage incidents, coordinate major incident calls, and ensure SLA compliance

Role & responsibilities

- Monitor enterprise infrastructure, applications, and network services through command center tools.

- Identify, triage, and escalate critical incidents as per defined procedures.

- Coordinate bridge calls during major incidents and outages.

- Track incidents through resolution and ensure adherence to SLAs.

- Analyze alerts and events to minimize service disruptions.

- Provide real-time status updates to stakeholders and management teams.

- Maintain incident logs, reports, and operational dashboards.

- Work closely with infrastructure, network, application, and support teams for issue resolution.

- Support problem management activities by identifying recurring issues and trends.

- Ensure compliance with ITIL processes for Incident, Event, and Change Management.

Preferred candidate profile

📌 Command Centre Analyst Admin (Hyderabad)
🏢 Infosys
📍 Hyderabad