Role & responsibilities

- Lead 10+ Collection Executives to hit team monthly recovery targets

- Daily monitoring: call volume, connect rate, PTP rate, recovery rate

- Enforce collection scripts and run quality checks; ensure compliance

- Train recent joiners and coach low performers

- Manage attendance and discipline (check-in, system login, call duration)

- Drive improvement plans for underperforming agents

- Report team performance and risks to China Project Manager

- Handle escalated complaints and difficult cases

Preferred candidate profile

- 3+ years in collections/BPO, 1+ year leading a team (6+ people)

- Familiar with end-to-end collection process

- DRA certification preferred

- Fluent English + Hindi

- Proficient in Excel / CRM

- Own laptop + stable broadband; quiet home workspace

- Resilient, execution-driven, result-oriented

Perks and benefits

- INR 1,000 base + INR 100-2,000 performance per day, tiered by achievement

- Salary paid every 10 days

📌 Collection Team Leader (Work From Home) (Mumbai)
🏢 Goldsmith Consortium
📍 Mumbai