- Responsible for managing and overseeing the collections process to ensure timely recovery of dues.
- Lead and coordinate a team focused on collections activities within the financial services domain.
- Ensure compliance with company policies and regulatory requirements related to collections.
- Monitor and analyze collection metrics to improve efficiency and reduce delinquency rates.
- Collaborate with other departments to resolve customer issues impacting collections.
- Maintain accurate records and prepare reports related to collections performance.
- Drive initiatives to enhance customer engagement and recovery strategies.
- Manage relationships with clients and stakeholders to facilitate smooth collections operations.