- Graduate with experience in collections or recovery and valid two-wheeler license preferred
- Collect overdue payments via calls and visits, negotiate repayment plans, track delinquent accounts, and coordinate with teams to reduce loan delinquency
Role & responsibilities
- Collect overdue payments from customers through calls, visits, and follow-ups.
- Maintain regular communication with customers to ensure timely repayments.
- Negotiate repayment plans and resolve payment-related concerns.
- Track delinquent accounts and update collection status in the system.
- Ensure compliance with company policies and regulatory guidelines during collections.
- Coordinate with branch and credit teams to minimize loan delinquency and portfolio risk.
Preferred candidate profile
- Graduate in any discipline with experience in collections, recovery, sales, or customer handling.
- Solid communication, negotiation, and interpersonal skills with the ability to handle difficult customer situations.
- Willingness to travel extensively for field collections and customer visits; possession of a valid two-wheeler driving license is preferred.