- Experience in MSME and TW collections with expertise in collection management
- Manage collections and team, ensure zero overdraft, handle customer follow-ups, resolve queries, maintain MIS reports, and escalate legal cases
Role & responsibilities
- Provide the required customer support, timely and accurate collections.
- You would handle collection for MSME & TW of allocated location and nearby areas.
- Adhere to process of collections and ensure zero OD.
- Responsible for managing the Collections and the team.
- Queries & complaints resolution, timely reporting to the reporting
- Maintaining MIS- with daily report
- Follow-up with customers for their overdue amounts.
- Responsible for improvement of Late bucket delinquency
- To do reconciliation of payments and ensure timely deposition of cash payment in the system.
- To Escalate problematic cases and initiation of legal