Cluster Manager Regional Operations & Regulatory Compliance

Job Profile & Description

Role Overview The Cluster Manager will oversee end-to-end regulatory compliance, operational quality, and monthly internal audits across all 17 private de-addiction centers in Punjab. This role ensures every facility strictly adheres to The Punjab Substance Use Disorder Treatment & Counseling and Rehabilitation Centres Rules, 2025, NDPS Act guidelines, and State Health Department SOPs, keeping all centres 100% inspection-ready for Civil Surgeon and Drug Control authorities.

Key Responsibilities

- Monthly Multi-Site Audits (): Conduct scheduled and surprise monthly physical audits across all 17 locations using a standardized SOP compliance checklist.
- Pharmacy, NDPS & Stock Reconciliation:
- Audit the Central Consumable Stock Register and daily dispensing registers for Buprenorphine-Naloxone (BNX) and other controlled medications.
- Verify physical stock against manufacturer purchase invoices and patient dispensing records to ensure zero discrepancy.
- Ensure take-home doses never exceed statutory limits (maximum 14 days or 100 tablets, whichever is less) and are properly documented.
- Clinical & Patient Record Verification:
- Confirm that Opioid Assisted Treatment (OAT) is initiated and monitored exclusively by a qualified Psychiatrist.
- Audit patient case files for mandatory informed consent forms, unique ID registration in the state computerized database, 14-day stabilization follow-ups, and urine screening logs.
- Ensure mandatory psychosocial counseling is documented alongside medical treatment.
- Statutory Reporting & Government Liaison:




- Verify timely submission of mandatory monthly reports (Annexure-BCF) to the respective District Civil Surgeon offices across Punjab.
- Track license validity, renewal timelines, biomedical waste
- management, and fire safety certificates and other certificates for all centres.
- Facility, Hygiene & Staffing Standards:
- Audit staffing availability (Psychiatrist, Counselor, Nursing Staff, Pharmacist), and other staff members as per govt. guidelines
- Inspect inpatient wards for sanitation, clean linen, nutritious meal quality, recreational facilities, and patient safety/privacy norms.
- Corrective Action & Leadership Reporting: Issue non-compliance notices to Centre Heads, track Corrective and Preventive Actions (CAPA), and present a consolidated monthly compliance scorecard to top management.

Candidate Qualifications & Skills

- Education: Masters in Hospital Administration (MHA), MBA (Healthcare Management), M Pharma, B Pharma or MBA in Hospital Management, or MBA in Hospital and Healthcare Management, with healthcare operations experience.
- Experience: 3-5 years in healthcare quality assurance, hospital operations, or multi-site compliance auditing (prior experience with psychiatric/de-addiction centres or NABH standards is a solid advantage).
- Key Competencies: Thorough working knowledge of Punjab De-addiction Rules (2025) and NDPS record-keeping, strong Excel/reporting skills, high integrity, and willingness to travel extensively across Punjab (1518 days/month).

Salary: Competitive , based on experience Benefits: Comprehensive healthcare ,opportunities and other

📌 Cluster Manager (Chandigarh)
🏢 Recmasters
📍 Chandigarh