Job highlights

- Bachelor s degree in any discipline
- . 3 to 7 years of experience in retail operations,preferably in pharmacy or organized retail
- . Positive analytical skills with comfort in working with numbers and reports
- . . . Qualification & Experience

Job Title: Cluster Manager

Location: Jharkhand

Role Overview The Cluster Manager is responsible for managing and improving the performance of multiple retail pharmacy stores within an assigned cluster. This role goes beyond basic supervision it involves driving sales, maintaining operational discipline, building strong store teams, and ensuring every outlet runs smoothly and compliantly on a daily basis.

The position requires regular store visits, close coordination with store teams, and a strong grip on numbers, people, and processes.

Key Responsibilities

- Oversee end-to-end operations of all stores within the assigned cluster.
- Ensure stores consistently follow standard operating procedures related to operations, hygiene, documentation, and customer service.
- Conduct regular store visits to assess performance, stock conditions, staff discipline, and overall store standards.
- Drive sales growth by monitoring targets, identifying gaps, and supporting store teams with actionable plans.
- Track daily, weekly, and monthly performance metrics such as sales, conversion, footfall, and productivity.
- Support local-level initiatives to improve customer retention and store visibility.
- Ensure effective inventory management, including optimal stock levels, timely replenishment,



and prevention of stock-outs.
- Closely monitor expiry control, shrinkage, and pilferage across all stores.
- Coordinate with warehouse and supply chain teams to ensure timely and accurate stock delivery.
- Ensure all stores comply with statutory pharmacy regulations, licenses, records, and audit requirements.
- Lead, guide, and develop Store Managers, Pharmacists, and support staff through training, performance reviews, and on-ground coaching.
- Address escalated customer issues and ensure high service standards are maintained.
- Prepare and share regular MIS reports covering sales, operations, staffing, and key challenges.
- Act as the first point of escalation for operational or compliance issues within the cluster.

Key Skills & Competencies

- Strong understanding of retail or pharmacy store operations.
- Proven ability to manage multiple stores and large teams simultaneously.
- Good analytical skills with comfort in working with numbers and reports.
- Hands-on leadership style with the ability to motivate and correct teams.
- Strong communication skills and customer-centric approach.
- Working knowledge of inventory control, audits, and compliance processes.
- Ability to travel frequently and manage field-based responsibilities.

Qualification & Experience

- Bachelor s degree in any discipline.
- 3 to 7 years of experience in retail operations, preferably in pharmacy or organized retail.
- Prior experience managing multiple stores or territories will be a strong advantage.

📌 Cluster Manager (Bokaro Steel City)
🏢 Estalvis Advisors
📍 Bokaro Steel City