- Experience in portfolio management and branch operations with skills in loan disbursement and branch expansion
- Drive sales and loan portfolio growth, ensure branch readiness and customer service, coordinate recruitment, and manage auction loan follow-ups
Cluster Manager Role objective The Cluster Manager is primarily responsible for driving sales and building the loan portfolio across assigned branches, while ensuring good customer service, quality business and disciplined branch operations.
Key responsibilities
1. Sales and portfolio growth
- Set branch-wise sales priorities and follow up with the sales team on customer acquisition and loan disbursements.
- Monitor branch performance, identify gaps and take corrective action to achieve business targets.
- Ensure portfolio growth is supported by proper customer verification, adherence to company policies and quality lending practices.
2. Customer service and branch readiness
- Ensure every operating branch opens by 9:30 a.m. Escalate any delay immediately.
- Ensure at least two employees are present at each branch. Where staffing falls short, contact Pavan Kalyan immediately to arrange deputation.
- Ensure customers receive prompt, courteous service and that complaints and service delays are addressed quickly.
3. Auction-loan follow-up
- Follow up with customers and branch staff on loans identified for the June auction.
- Ensure each affected customer receives the auction message through WhatsApp, in line with the companys communication process.
- Track customer responses and repayment commitments, and ensure branch staff complete the required follow-up.
4. Branch expansion
- Identify suitable premises for new branches with the assistance of Team Leaders from nearby branches.
- Coordinate site visits and submit shortlisted premises for review and approval.
5. Recruitment and staffing coordination
- Follow up with HR on hiring the sales team for existing and proposed branches.
- Coordinate with Deepika from MIS to download candidate profiles based on the required locations, such as Nagarkurnool, Mahabubabad and Nalgonda.
- Assist AVPs and VPs in uploading candidate profiles onto FINS.
- Send emails proposing the rejoining of suitable former employees and follow up with HR on the necessary approvals and joining arrangements.
Performance expectations The Cluster Manager will be assessed on portfolio growth, loan disbursements, customer service, business quality, timely branch opening, staffing readiness and completion of assigned auction follow-ups.
- Each operating Branch is opened by 9.30am;
- If any Branch opening after 9.30am, shall be escalated;
- Min two employees are present in the Branch; If not, shall reach out Pavan Kalyan for deputation
- Follow up June Auction Loans with customers and Branch staff;
- Shall send Auction message to each customer through whatsapp;
- Identify premises for recent Branches with the help of TLs of nearby Branches
- Follow up with HR as regards hiring of Sales team;
- Reach out Deepika of MIS to download profiles using location – For example – Nagarkurnool, Mehabubabad, Nalgonda.
- Shall help AVPs and VPs to upload profiles on FINS;
- Shall send mails for rejoining of staff;
- Follow up with Sales Team for Loan Disbursements.