We are looking for a customer-focused Client Relationship Executive to handle customer interactions, maintain positive relationships with existing customers and ensure excellent customer service at our car showroom.
Key Responsibilities
- Handle customer enquiries through calls and showroom visits.
- Build and maintain good relationships with customers.
- Follow up with customers regarding test drives and vehicle bookings.
- Coordinate with the sales team to ensure a smooth customer experience.
- Handle customer feedback, complaints and queries.
- Follow up with customers after vehicle delivery.
- Maintain customer databases and update CRM records.
- Inform customers about new vehicle launches, offers and service reminders.
- Ensure customer satisfaction and build long-term relationships.
Required Skills
- Good communication and interpersonal skills.
- Customer handling and relationship management skills.
- Basic computer and MS Excel knowledge.
- Knowledge of CRM software is an added advantage.
- Good follow-up and coordination skills.
- Presentable and customer-friendly attitude.
Preferred Experience
- Experience in car showrooms or automobile dealerships.
- Experience in Customer Relationship Management (CRM).
- Candidates from automobile sales or customer support backgrounds can also apply.