Job highlights

- Maintaining the data sanctity on CRM and keeping all the stakeholders updated . Single-handed responsibility of NPS,product adoption,change management and certification of users .
- You should be a reliable technical advisor to clients and overcome complicated implementation challenges
- Hands on experience with MS Office (especially PowerPoint,Word and Excel) . .

About the Role: LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

- Ensuring smooth implementation, execution of projects and immediate support to users of product
- Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance
- Collaborating with various clients on a daily,



weekly and monthly basis to resolve their queries in terms of all aspects of the product
- Maintaining the data sanctity on CRM and keeping all the stakeholders updated
- Single-handed responsibility of NPS, product adoption, change management and certification of users
- Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally
- Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

- Bachelor s or Master s Degree in Computer Science, Information Technology, Business Management, Statistics or related field
- 0-2 years of experience in client operations with working knowledge of enterprise SaaS products
- Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards
- Hands on experience with MS Office (especially PowerPoint, Word and Excel)
- Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure
- Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
- Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing
- Confident and agile personality which can bring fun to the team, and sense of humour, is a plus
- Willingness to travel around 100% of the time within the city and between cities

📌 Client Operations Associate (Mumbai)
🏢 LogiNext
📍 Mumbai