Designation: Chief Human Resources Officer (CHRO)

Industry: Telecom

Location: Kolkata, West Bengal

Experience: 20+ Years

Qualification: MBA / PGDM in Human Resources from a Premier B-School

Compensation: Best in the Industry commensurate with experience, leadership capability and current compensation

About the Opportunity

PROHR Strategies Pvt. Ltd. is hiring a seasoned Chief Human Resources Officer (CHRO) on behalf of one of the leading organisations in the Telecom industry.

This is a strategic leadership opportunity for an accomplished HR professional with strong business acumen, industry exposure and the ability to shape the organization's people agenda. The incumbent will work closely with the CEO/MD and senior leadership team to build a high-performance organization, strengthen leadership capabilities, drive organizational effectiveness and align HR strategy with long-term business objectives.

The ideal candidate should have the ability to lead HR transformation, influence business decisions and create a progressive, performance-driven organizational culture.

Key Responsibilities

1. Strategic HR Leadership & Business Partnership

- Develop and execute the overall HR strategy aligned with the organization's business objectives and growth plans.
- Act as a strategic advisor to the CEO/MD and business leadership on people, organization and leadership matters.
- Translate business priorities into actionable people strategies and measurable HR outcomes.
- Drive organization design, workforce planning and organizational effectiveness.

2. Organization Development & Transformation

- Lead organization-wide transformation and change management initiatives.
- Build a performance-driven, accountable and agile organizational culture.
- Drive organizational restructuring, role clarity, succession planning and leadership development.
- Strengthen employee productivity, engagement and overall organizational effectiveness.

3. Talent Management & Leadership Development

- Develop robust talent acquisition strategies for critical and leadership positions.
- Build a strong leadership pipeline and succession planning framework.
- Drive talent reviews, high-potential employee development and career progression.
- Establish leadership development and capability-building programs.

4. Performance Management & Rewards





- Design and lead a business-aligned performance management framework.
- Strengthen KPI, KRA and performance-linked incentive systems.
- Drive compensation strategy, salary benchmarking and rewards management.
- Ensure a strong link between individual performance, business outcomes and organizational rewards.

5. Employee Engagement & Industrial Relations

- Build a culture of trust, transparency, accountability and employee ownership.
- Lead employee engagement, retention and organisation-wide communication initiatives.
- Manage complex employee relations and industrial relations matters.
- Ensure effective management of workforce issues across corporate and operational locations.

6. HR Governance, Compliance & Risk Management

- Ensure compliance with applicable labour laws and statutory requirements.
- Establish strong HR policies, systems, processes and governance mechanisms.
- Oversee HR audits, employee documentation, statutory compliance and risk mitigation.
- Maintain effective relationships with regulatory authorities and other relevant stakeholders.

7. HR Technology, Analytics & Digital Transformation

- Lead HR digitalisation, automation and HR technology initiatives.
- Leverage HR analytics and workforce data for strategic decision-making.
- Build dashboards to monitor workforce productivity, manpower cost, attrition, hiring effectiveness and other critical HR metrics.
- Explore AI-enabled HR solutions to improve efficiency and employee experience.

8. Manpower Productivity & Cost Optimisation

- Drive strategic manpower planning and ensure optimal workforce utilisation.
- Align manpower cost with business performance and financial objectives.
- Identify opportunities to improve productivity and optimise HR operating costs.
- Partner with business leaders to improve workforce efficiency across functions and locations.

Required Qualifications & Experience

- MBA / PGDM in Human Resources from a premier management institute.
- Minimum 20 years of progressive HR experience, preferably in the Telecom industry.




- Experience in a senior HR leadership role, preferably as CHRO, Head HR or an equivalent position in a large, professionally managed organisation.
- Strong exposure to managing large and geographically distributed workforces.
- Experience in business transformation, organisation restructuring, talent management and strategic HR leadership.
- Demonstrated experience in partnering with the CEO/MD, Board and senior business leaders.

Desired Skills & Competencies

- Strategic thinking and strong business acumen.
- Excellent leadership and stakeholder management capabilities.
- Robust understanding of telecom business operations and workforce dynamics.
- Organisation design and change management expertise.
- Talent strategy, succession planning and leadership development.
- Performance management and compensation strategy.
- Industrial relations and labour law compliance.
- Workforce planning and manpower cost optimisation.
- HR analytics, digital HR transformation and AI adoption.
- Strong negotiation, communication and influencing skills.
- High integrity, sound judgement and the ability to manage sensitive organisational matters.
- Ability to lead large HR teams and drive execution across multiple locations.

Key Leadership Expectations The successful candidate will be expected to:

- Establish HR as a strategic business function rather than only an administrative support function.
- Build a strong and future-ready leadership pipeline.
- Improve organisational productivity and workforce effectiveness.
- Strengthen performance accountability across all levels.
- Drive a culture of ownership, employee engagement and business alignment.
- Lead the people agenda during business transformation and growth.

Compensation & Benefits Best in the Industry. Compensation will be attractive and competitive, based on the candidate's experience, current compensation, leadership profile and overall suitability for the role.

Job Location

Kolkata, West Bengal.

Application & Confidentiality

Interested and suitable candidates may share their updated CV along with current CTC, expected CTC and notice period.

Apply to:

PROHR Strategies Pvt. Ltd.

Email: [email protected]

This is a confidential senior leadership hiring assignment being managed by PROHR Strategies Pvt. Ltd.

📌 Chief Human Resources Officer (CHRO) (Kolkata)
🏢 Prohr Strategies
📍 Kolkata