We are looking for customer-oriented professionals for our Chat Support and Email Support teams.
Hiring Details
- Positions: Chat Support Executive / Email Support Executive
- Total Openings: 7
- Chat Support Openings: 4
- Email Support Openings: 3
- Experience: Minimum 6 months (Chat Support); 12 years preferred (Email Support)
- Salary: Up to 25,000 CTC (Chat Support); Flexible (Email Support)
- Location: Gurugram, Sector 58
- Working Hours (Email Support): 9:00 AM – 7:00 PM
- Weekly Off: Rotational
- Joining: Immediate joiners preferred
Key Responsibilities
- Handle customer queries through live chat and email.
- Provide accurate, skilled, and timely resolutions.
- Manage customer complaints and follow up on pending cases.
- Coordinate with internal teams for unresolved issues.
- Maintain customer records and update CRM/ticketing systems.
- Meet response TAT, quality, and customer satisfaction targets.
Candidate Requirements
- Excellent written English communication skills.
- Good typing speed and accuracy.
- Strong email drafting and comprehension skills.
- Good problem-solving and customer-handling abilities.
- Ability to manage multiple chats or email cases simultaneously.
- Prior experience in Customer Support, BPO, E-commerce, Chat or Email Support preferred.
- Qualification: Graduate / 12th Pass (as per hiring criteria).