14 Nov
|
Lumina Datamatics
|
Mumbai
14 Nov
Lumina Datamatics
Mumbai
Job highlights
- Experience in e-commerce operations and marketplace management
- Lead and manage end-to-end e-commerce client operations, oversee multiple teams, ensure SLA and KPI compliance, handle client communications and escalations
Role & responsibilities
- Lead and manage end-to-end operations for e-commerce clients.
- Oversee performance across multiple teams including customer service, seller support, back-office processing, and logistics coordination.
- Ensure timely and effective delivery of SLAs, KPIs, and contractual obligations.
- Act as the key point of contact for e-commerce clients.
- Manage regular business reviews, ensure high client satisfaction, and proactively address escalations and concerns.
Preferred candidate profile Ready to do 5 days' work from office (Andheri East)
Ready to work as per US timeline
📌 Catalog Manager (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai