Location: Coimbatore (US Shift) (6.30 PM IST – 3.30 AM IST)
Duration: Fulltime
- Handle inbound and outbound phone calls, emails, or live chats promptly and professionally.
- Identify customer needs, troubleshoot basic service or product issues, and provide accurate solutions.
- Route complex or unresolved issues to the appropriate senior support team or department.
- Log call details, customer feedback, and issue resolutions accurately in the CRM system.
- Meet daily and weekly performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
📌 Call Center Support - Coimbatore - US Timing (6.30 PM IST - 3.30 AM IST)
🏢 Alferix Infotech Private
📍 Coimbatore
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