- SOLIDWORKS certifications: Certified SOLIDWORKS Professional (CSWP)Certified SOLIDWORKS Expert (CSWE)Certified
- SOLIDWORKS Support Technician (CSWST)Certified SOLIDWORKS Instructor (CSWI)Certified
- Willingness to be flexible and to travel as required
- Engineering design experience gained in a design environment
Job Responsibilities: The primary role of an Application Engineer is to provide product support to customers by:
Managing technical support issues taken via phone, email, or web portal Utilize your expertise in SOLIDWORKS products to assist customers with challenges they face in production
Follow up on Service Requests and Software Performance Reports generated through support cases
Ensure that response time and customer satisfaction surveys meet goals
Research solutions and create knowledge base articles
Conduct assigned training classes Train new students on SOLIDWORKS products
Make on-site customer visits
Travel to customer sites (if required) to provide onsite support and training
Working with the sales team to accurately understand our customer s requirements.
Progression into product demonstrations of SOLIDWORKS to prospective customers
Training of customers in the correct use of SOLIDWORKS
Working with a broad range of customers who use SOLIDWORKS to design their products.
Responding to the needs of our customers to solve technical problems in using
SOLIDWORKS
Reporting to the Technical Manager & Sr. Applications Support Engineer
Desired Candidate Profile/Key Skills:
Engineering design experience gained in a design environment
Knowledge of 3D CAD System, ideally SOLIDWORKS bit Pro/ENGINEER or Inventor may also be useful.
Positive knowledge and use of Microsoft Office applications Word, Excel, Outlook
Willingness to be flexible and to travel as required
Benefits
Logical Solutions Ltd Applications Engineers become experts by attaining the following
SOLIDWORKS certifications
Certified SOLIDWORKS Professional (CSWP)Certified SOLIDWORKS Expert (CSWE)Certified
SOLIDWORKS Support Technician (CSWST)Certified SOLIDWORKS Instructor (CSWI)Certified
PDM Support Technician (CPDM).
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