Job Title: Business Process Associate

Location: Coimbatore

Experience: 0–3 Years

Employment Type: Full-Time

Job Summary

We are looking for a proactive and detail-oriented Business Process Associate to manage both front-office and back-office operations. The candidate will be responsible for handling customer interactions, responding to queries, maintaining records, processing documentation, and supporting day-to-day business operations efficiently.

Key Responsibilities

1. Front-Office Operations

- Handle incoming and outgoing customer calls, emails, and chat communications.
- Respond to customer inquiries and provide timely resolutions.
- Provide product and service information to customers.
- Follow up with customers, vendors, and other stakeholders.
- Escalate complex issues to the appropriate departments.
- Maintain skilled communication and ensure customer satisfaction.

2. Back-Office Operations

- Perform data entry, data validation, and record maintenance.
- Process documents, forms, invoices, and other business-related information.
- Maintain accurate databases, reports, and operational records.
- Coordinate with internal departments to ensure smooth workflow.




- Track pending tasks and ensure timely completion.
- Assist with administrative and documentation activities.

3. General Responsibilities

- Ensure accuracy, efficiency, and quality in all assigned tasks.
- Maintain confidentiality of customer and company information.
- Adhere to company policies, procedures, and service standards.
- Meet assigned productivity and performance targets.
- Identify opportunities to improve operational processes.

Required Skills & Qualifications

- Any bachelor’s degree or equivalent qualification.
- 0–3 years of experience in BPO, customer support, or operations.
- Good verbal and written communication skills in English.
- Basic knowledge of MS Office, particularly Excel and Word.
- Good typing speed and data entry accuracy.
- Knowledge of additional languages, such as Spanish, German, French, Mandarin & Japanese will be an added advantage.
- Strong attention to detail and problem-solving abilities.
- Ability to multitask and manage priorities effectively.
- Good interpersonal and coordination skills.

📌 Business Process Associate (Coimbatore)
🏢 Alferix
📍 Coimbatore