Job highlights

- Deep understanding of city operations and partner/customer lifecycle with strong numerical and analytical skills
- Lead lifecycle activities, manage city launch team, enforce SOPs, drive retention, and gather market intelligence

JD - BA - Visakhapatnam

PORTER

Requirements

Life Cycle Initiatives

Lead key lifecycle activities such as VOP, VOC for the new city. Collaborate cross-functionally to align on insights and drive city-specific improvements.

Risk Management

Address partner and customer concerns efficiently by resolving issues related to SLA,

cancellations, escalations, or fulfillment gaps, ensuring smooth operations from Day 0.

Team Management

Build and manage a high-performing city launch team, ensuring clarity of targets & KRAs.

Monitor team efficiency, service levels, and city performance metrics, implementing improvements proactively.

Process Improvement

Establish and enforce Standard Operating Procedures and policies to enable seamless recent city operations. Identify operational bottlenecks early and implement scalable solutions.

Retention





Drive partner and customer retention activities by validating partner engagement, monitoring zonal fulfillment, initiating feedback loops, and ensuring a reliable early experience.

Market Intelligence

Continuously gather market intelligence, competitor insights, and ground-level trends to generate actionable inputs for city strategy and long-term sustainability.

Candidates must be proficient in the local/regional language.

Skills

Deep understanding of city operations, and partner/customer lifecycle

Strong numerical and analytical capabilities; Can multitask effectively.

Excellent communication and interpersonal skills to drive alignment across teams and stakeholders

High ownership mindset with the ability to thrive in ambiguity and fast-paced environments

Proficient in Microsoft Excel and operational dashboards

Ability to manage multiple priorities, with strong attention to detail

Willingness to work extensively on-ground, especially during the initial launch phase

Self-starter with a strong work ethic and a passion for problem-solving

📌 Business Associate (Visakhapatnam)
🏢 Porter
📍 Visakhapatnam