Job highlights

- 7+ years in business analysis with Salesforce CRM expertise, Salesforce Admin and Consulting Cloud certifications, strong skills in Salesforce configuration, Javascript, and requirement management tools

- Evaluate and optimize business processes, gather and document requirements, manage user stories, facilitate testing, and liaise between stakeholders and technical teams

JD Salesforce Business Analyst

- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.

- Lead ongoing reviews of business processes and develop optimization strategies.

- Conduct meetings and presentations to share ideas and findings.

- soliciting, gathering, and analyzing user input and requirements. Creating wireframe documents with information architecture, documenting user stories and creating to-be process flow diagrams.

Manage User

Stories, Success Criteria.

- Involved in Requirement Gathering, Design, Development Auditing, QA, SIT, UAT, User Training and Post Deployment activities

- Effectively communicate your insights and plans to cross-functional team members and management.

- Gather critical information from meetings with various stakeholders and producing useful reports.

- Work closely with clients, technicians, and managerial staff.

- Ensure solutions meet business needs and requirements.

- Mapping Salesforce objects/fields with external systems

- Basic Javascript coding for mapping/validation

- Facilitate testing of new Salesforce functionality roll-outs

- Serve as a liaison between stakeholders and users.

Must Haves





- A bachelors degree in business or related field or an MBA.

- A minimum of 7+ years of experience in business analysis

- Solid presentation, communication (written and verbal) skills, and interpersonal skills

- Authoring requirements, definition, and related documentation

- Experience using Salesforce CRM to develop client or business solutions

- Hands on experience configuring Salesforce including workflows, validation rules, and security controls.

- Hands-on with tools over Jira/Confluence for Requirement Management and Tracking

- Proven ability leveraging analytical and problem-solving skills in a fast paced environment

- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies

- Ability to juggle and prioritize multiple tasks within a collaborative team environment

- Drive and desire to learn and grow both technical and functional skill sets

- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

- Exceptional analytical and conceptual thinking skills.

- Excellent planning, organizational, and time management skills.

- Experience leveraging and configuring AppExchange products to develop a solution

- Experience collaborating with business stakeholders

- Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)

- Good Javascript knowledge

- Understanding of Salesforce data model and security model

- Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)

📌 Business Analyst (Bengaluru)
🏢 Kaizen Sra Technologies
📍 Bengaluru