Job highlights

- Experience in branch banking operations with knowledge of cash management, clearing, and compliance

- Manage daily branch operations, resolve customer issues, ensure regulatory compliance, and lead team training

Key Responsibilities

- Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.

- Ensure all customer complaints and issues are resolved maintaining high service standards

- Establish and strengthen all key customer relationships to generate sustained business

- Ensure growth in account balances and achievement of aggregate cross sell points target





- Ensure maintenance of cash balance as per Cash Retention Limit

- Control and monitor leakage of income, office accounts and anti-money laundering s

- Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management

- Review branch operations reports and track exceptional transactions.

- Handle internal and external audit processes and attend audit queries immediately

- Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

📌 Branch Operations Manager (Tonk)
🏢 Axis Bank
📍 Tonk