Role & responsibilities :

Profitability Management - Maintaining & optimizing profitability for the branch

- Target setting & management Monitoring branch targets in numbers & volumes
- Portfolio quality management - through superior underwriting, working closely with collections
- Cost management managing all branch operating costs including cost of acquisition, operations etc.
- People management Engaging team, handling HR & administration function of the branch
- Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
- Achieve contributed value targets set for the branch
- Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
- Provide superior customer experience
- Manage TATs on credit & processing




- Minimize pre & post disbursal discrepancies

Monitoring Performance
- Monitoring Branch performance in terms of key drivers i.e.
- Contributed Value.Volumes / Profitability / Expenses / Losses
- Employee Retention
- Employee Productivity
- Customer experience
- Monitor individual performance of each employee, continuously work to maximize productivity

People Management
- Motivate and develop branch team
- Drive branch team to excel.
- Manage and mentor the team and keep attrition of branch staff low
- Conduct regular meeting with branch staff
- Provide open and honest feedback and ask for feedbac

Interested candidate kindly share your updated resume: [email protected]

📌 Branch Incharge - Unsecured Salaried Loan (Indore)
🏢 HDB Financial Services
📍 Indore