- Handling communications with the customer by providing root cause analysis.
- Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
- Handling cross-functional departmental management to ensure smooth customer experience
- Identifying the gaps and implementing changes for overall process improvement
- Managing complex cases to ensure customer satisfaction
- Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process.
- Managing communications with internal stakeholders as per pre-defined norms.
What does the job entail?
- Handling communications with the customer by providing root cause analysis.
- Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
- Handling cross-functional departmental management to ensure smooth customer experience
- Identifying the gaps and implementing changes for overall process improvement
- Managing complex cases to ensure customer satisfaction
- Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process.
- Managing communications with internal stakeholders as per pre-defined norms.