Job highlights

- The ideal candidate must be eager to learn,adaptable,and capable of working in a fast-paced,dynamic workplace.
- Preferred Qualifications
- Preference for candidates with 6 months to 1 year of US-based call center experience
- Prior experience in Gift Card processes is a plus

Role Summary As an Associate, you will be responsible for following Standard Operating Procedures (SOPs) to support and complete transactions received via calls from Store Associates or customers. This role provides a foundation for developing key skills in customer service, issue resolution, and process adherence. The ideal candidate must be eager to learn, adaptable, and capable of working in a fast-paced, dynamic environment.

Responsibilities

- Handle inbound calls to support Gift Card or Card-related queries using available internal tools
- Investigate issues and provide accurate solutions as per SOP guidelines
- Maintain performance metrics such as SLA timelines, call quality, and FCR targets
- Collaborate with peers and escalate all unresolved issues appropriately
- Learn and apply feedback from quality audits and training sessions

Key Qualifications





- You are a proactive individual with strong communication skills and a willingness to learn
- You can quickly assess customer needs and apply the process to deliver resolutions efficiently
- You strive to meet daily performance targets without compromising on service quality and First Call Resolution (FCR)

Preferred Qualifications

- Excellent communication and interpersonal skills as need to take inbound calls from US customers.
- Preference for candidates with 6 months to 1 year of US-based call center experience.
- Demonstrated ability to deliver customer service with empathy and accuracy.
- Tech-savvy with working knowledge of Microsoft Word, Excel, CRM systems, and internal tools will be an added advantage.
- Prior experience in Gift Card processes is a plus

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate, Electronic Gift Card (Bengaluru)
🏢 Saks Global
📍 Bengaluru