Job highlights

- High school diploma with 0-6 months customer relationship experience; familiarity with SAP system
- Handle inbound sales and customer communication; process and troubleshoot orders; resolve customer issues; coordinate with sales and suppliers; recommend process improvements

Job Summary Avantor is looking for Associate - Customer Support APAC - who can maintain and attract potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.

Major Job Duties and Responsibilities

- Handles inbound sales and customer communication (calls, emails, click-to-chat) in the processing, expediting, and troubleshooting of customer orders.
- Owns the customer request and experience from initiation to conclusion.
- Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
- Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests.
- Resolves product or service problems byclarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.



Provides high-level, quality service, closely aligned with sales, to enable sales growth.
- Follows up with Sales Department, suppliers, and customers on any outstanding issues.
- Looks for opportunities to provide solutions.
- Makes recommendations on areas for process improvement.
- Make decisions based on policies and past precedence, seeking guidance as necessary.
- Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
- Performs other duties as assigned.

Qualifications

- High school diploma required; Bachelors degree a plus
- 0-6 months of applicable experience in a customer relationship type role (sales, call center, etc.)

Knowledge Skills and Abilities

- Strong communication skills (verbal and written)
- Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently
- Proven problem-solving skills and resourcefulness
- Ability to manage multiple priorities in a fast-paced and complex environment
- Valuable organization and time management skills
- Attentive and active listening abilities
- Ability to maintain composure and positive attitude during difficult times
- Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors
- Familiarity with SAP system helpful

📌 Associate - Customer Support APAC (Coimbatore)
🏢 Avantor
📍 Coimbatore