Job highlights

- Bachelor s degree in IT,Engineering,Computer Science or a related discipline,or equivalent practical experience.

Location: Navi Mumbai

Job Purpose

As a Digital Workplace Engineer, you will help operate, support and continuously improve our Microsoft 365 Digital Workplace while contributing to the adoption of Microsoft 365 Copilot and AI-powered ways of working.

You will combine hands-on operational support with automation, documentation, knowledge sharing and user enablement. The role requires curiosity and adaptability: technologies, priorities and ways of working will evolve, and you will be expected to learn new capabilities and contribute where the team needs you most.

Key Responsibilities

- Support and administer Microsoft 365 services, primarily SharePoint Online, Microsoft Teams, OneDrive and related Digital Workplace technologies such as InEight, Leah AI, DocuSign and possibly others in the future.
- Investigate and resolve incidents, service requests and standard changes using structured IT service-management practices.
- Contribute to the administration, support and adoption of Microsoft 365 Copilot, Copilot Chat and related AI capabilities.
- Create, configure and support Copilot agents using Agent Builder and, where appropriate, other Microsoft Copilot technologies.
- Use scripting, automation and available platform capabilities to simplify repeatable operational activities.
- Maintain clear technical documentation, knowledge articles, runbooks and user guidance.
- Contribute to shift-left and knowledge transfer, enabling L1 support and peers to resolve appropriate scenarios independently.
- Monitor relevant Digital Workplace ecosystem changes, usage and adoption, and help translate them into appropriate technical or user-facing actions.
- Collaborate with colleagues, partners and vendors to resolve issues and continuously improve Digital Workplace services.




- Apply appropriate security, data-access, governance and responsible-AI principles.
- Continuously develop your skills and adapt to new technologies, services and team priorities.

Expected Profile

- Bachelor s degree in IT, Engineering, Computer Science or a related discipline, or equivalent practical experience.
- Typically 2-4 years of relevant professional experience, with hands-on exposure to Microsoft 365 support or administration.
- Practical experience with Microsoft 365 Copilot and Agent Builder.
- Working knowledge of SharePoint Online, Teams, OneDrive and Microsoft 365 administration.
- Basic PowerShell knowledge and an interest in automation.
- Good analytical, troubleshooting and documentation skills.
- Explicit written and verbal communication in English.
- Customer-focused, collaborative and comfortable working in a multicultural, distributed environment.
- Curious, accountable and willing to learn beyond an initially assigned technology or area of responsibility.

Additional Assets Experience or knowledge in one or more of the following is an advantage:

- Copilot Studio and Power Platform
- Power Automate
- Microsoft Graph, PnP PowerShell or SharePoint Management Shell
- Entra ID and Microsoft 365 security concepts
- Exchange Online and other Microsoft 365 workloads
- Jira Service Management or similar ITSM platforms
- Microsoft 365 migration tooling such as ShareGate or Quest
- Agile/Scrum environments
- User training, demonstrations or technology-adoption activities

Microsoft certifications such as MS-900, PL-900, AZ-900 or relevant Copilot credentials are welcome but are not a substitute for practical capability, curiosity and willingness to learn. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager (Mumbai)
🏢 John Cockerill
📍 Mumbai