Job highlights

- 20-30 years experience in after-sales service with team management and technical training expertise

- Manage service engineer teams, improve customer satisfaction, implement process improvements, and analyze KPIs

Roles and Responsibilities :

- Manage a team of service engineers to ensure timely resolution of customer complaints and issues.

- Develop and implement effective strategies for improving customer satisfaction, loyalty, and retention.

- Collaborate with cross-functional teams to identify areas for process improvement and implement changes that enhance overall efficiency.

- Analyze data to track key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.

Job Requirements :

- 20-30 years of experience in after-sales service or related field.

- Proven track record in managing large teams across multiple locations.

- Strong understanding of after-sales support processes, including technical training programs for customers' staff.

- Excellent communication skills with ability to build solid relationships with customers at all levels.

📌 Area Service Manager (Mumbai)
🏢 Paradigm Ventures
📍 Mumbai