Job highlights

- Experience . More than 4 years . Reports to .
- Collect detailed information,perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution .
- Willingness to travel extensively

Education B.Tech/B.E. in Electronics or Biomedical

Experience

More than 4 years

Reports to

Manager Technical Service

Location

Delhi, Chennai

Role Summary

Responsible for providing in office service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction

Key Responsibilities

- Perform as a frontline engineer and provide support for all client technical needs
- Provide pre- and post-installation support and coordination to end users
- Provide technical assistance and instruction to personnel regarding equipment operation and maintenance
- End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance
- Collect detailed information,



perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution
- Manage escalated customer ticket in a timely and effective manner
- Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA
- Liaison with the QA team to resolve customer queries and issues

Key Skills

- Excellent communication skills
- Strong organizational, interpersonal, and critical thinking skills
- Sound working knowledge of diagnostic instruments
- Strong achievement focus and proven track record of service

- Customer service orientation

- Willingness to travel extensively

Internal Interactions All internal departments of Hemogenomics

External Interactions

Clients, partners, vendors, third party agents, government bodies, and auditors

📌 Area Service Manager (New Delhi)
🏢 Hemogenomics
📍 New Delhi