Job highlights

- B.Tech (EC/CS/IT) with 2+ years experience, expertise in Core & Advanced Java, Oracle/MS SQL, application servers (JBoss, WebLogic, WebSphere, Tomcat), SQL query writing, log analysis, and production support
- Provide L1 support, manage software installation, configuration, testing, integration, troubleshoot issues, coordinate with L2/L3 teams, perform preventive maintenance, conduct UAT, prepare technical reports, and handle customer communication

Position: Technical Support

Location: Delhi

Reporting To: Team Lead / Group Lead

Experience: Minimum 2+ Years

Qualification:B.Tech (EC/CS/IT) or equivalent with 60% throughout academics

Key Responsibilities

- Act as a bridge between Clients and Development/Implementation teams.
- Installation, configuration, implementation, testing, integration, and support of software products and solutions.
- Manage and maintain server, application, and client configurations.
- Troubleshoot and resolve L1 support issues within defined SLAs.
- Coordinate with L2 and L3 teams for issue analysis and resolution.
- Perform preventive monitoring and maintenance of applications and servers.
- Conduct log analysis, root cause analysis (RCA), and performance monitoring.
- Execute User Acceptance Testing (UAT)



and provide user handholding/training.
- Prepare technical reports, incident reports, and support documentation.
- Ensure smooth application availability and service delivery in production environments.
- Handle customer communication and maintain robust stakeholder relationships.

Technical Skills Required

Mandatory Skills

- Java (Core & Advanced Java)
- Database: Oracle and/or MS SQL Server
- Strong SQL query writing and database troubleshooting skills
- Knowledge of Operating Systems (Windows/Linux)
- Understanding of Application Servers such as:

- JBoss

- WebLogic

- WebSphere

- Tomcat
- Application deployment and configuration knowledge
- Log analysis and debugging skills
- Production support and incident management experience

Preferred Skills
- RESTful APIs development, integration, and troubleshooting
- Exposure to Banking/Trade Finance applications
- Web Services (REST/SOAP)
- Performance monitoring tools and server monitoring
- Basic scripting knowledge (Shell/Batch/Python) will be an advantage
- Understanding of SDLC, release management, and change management processes

📌 Application Support Engineer (New Delhi)
🏢 Newgen
📍 New Delhi