Job highlights

- 3-6 years in support operations with expertise in SaaS, Edge computing, IoT, and ticketing systems like Zendesk or JIRA
- Monitor system performance, document support tickets, collaborate with product and engineering teams to resolve issues and improve functionality

JD for SaaS Technical Support Engineer Position: L2.5 Engineer

Exp - 3 to 6 years of exp.

- Minimum of 3 to 6 years of experience in Support operation framework.
- Maintain detailed documentation of customer interactions, support tickets, and

resolutions in our ticketing system.
- Monitor system performance and alerts, proactively identifying potential issues before

they impact customers.
- Collaborate with cross-functional teams, including product and engineering, to resolve

customer issues and improve product functionality.
- Stay updated on product changes,



new features, and industry trends to provide informed

support and recommendations.
- The ideal candidate will possess strong problem-solving skills, excellent communication

abilities, and a customer-first mindset, ensuring that our Customer receive the highest level of support.
- Strong troubleshooting and problem solving skills
- Knowledge of SaaS solutions, Edge computing and IOT solutions
- Basic understanding of networking, database and software applications
- Experience with Support ticketing system (Zendesk, JIRA)
- Positive to have knowledge in Microsoft technologies such as C# and Azure Clo

📌 Application Support With Cloud Knowledge || only 5 to6 years (Kolkata)
🏢 Kaizen Sra Technologies
📍 Kolkata