Job highlights

- 17+ years in Trust & Safety transformation with expertise in AI-led solutions, automation, and digital transformation; Bachelor’s degree and MBA preferred
- Define and implement transformation in annotation, localization, and moderation workflows; ensure compliance with policies and legal standards; collaborate with tech, operations, and QA teams; drive improvements in accuracy and productivity
- Work Model : - Work from office

- Candidate Expectation
- Total work experience of 17+ Years in Trust & Safety Transformation, Solutions .
- Minimum 15 years, Bachelor s degree, MBA or equivalent from a reputed institution.

- Preferred candidate Industry
- Outsourcing/BPO/KPO/Management consulting/GCC/GBS

- 17-21 Year of experience in Carving out attractive AI led solutions for both existing engagements & new delas/RFPs/RFIs
- Define and implement transformation across annotation, localization, and moderation workflows
- Enable human-in-the-loop models for accuracy and contextual judgementIdentify inefficiencies and drive improvement in accuracy, consistency,



SLA adherence, and productivity metrics
- Translate Trust & Safety policies into operational workflows and annotation guidelines
- Ensure compliance with platform policies, legal regulations and content standards
- Collaborate with internal tech teams on tools, platforms, and model performance
- Generate insights to improve model performance and operational efficiency
- Identify abuse patterns, harmful content trends, and risk areas
- Collaboration with Operations, QA teams & Business stakeholders
- Support solutioning, Transformation roadmap development Present insights and recommendations to internal and external stakeholders
- Adaptable with Global work timings
- Mandatory Key skills: Trust & Safety transformation, Customer service ,Automation, AI solutions, Trust & Safety, Digital transformation solutioning RFI,RFQ.
- Good to have : Digital transformation, AI certifications, AI Solutions.

📌 AGM / AVP - Trust & Safety (Transformation) (Mumbai)
🏢 Golden Opportunities
📍 Mumbai