Job highlights

- Bachelor's degree preferably in Business Administration;

experience in B2C sales or education counselling; solid persuasion and negotiation skills

- Connect with prospective students, manage leads, provide admission guidance, maintain CRM records, and achieve sales targets

Role & responsibilities

- Student Counselling: Connect with prospective students to understand their academic backgrounds, career aspirations, and educational requirements, and recommend suitable programs.

- Lead Management: Handle inbound inquiries received through telephone, email, web chat, and other communication channels.

- Outbound Calling: Proactively contact prospective students, follow up on leads, and convert inquiries into applications and enrolments.

- Admission Guidance: Explain program details, eligibility criteria, admission requirements, application procedures, and relevant timelines accurately.

- Relationship Management: Build and maintain strong relationships with prospective students and ensure a positive counselling experience throughout the student journey.

- Sales &
- Cross-selling:

Identify opportunities to recommend relevant programs and services based on students needs and business objectives.

- Follow-ups &

- Conversion:

Maintain consistent follow-ups with interested students, address concerns, handle objections, and support them through the decision-making process.

- CRM &

- Documentation:

Maintain accurate student records, update lead status, document interactions,



and ensure timely data entry in the CRM and other systems.

- Query &

- Complaint Resolution:

Address student queries and concerns promptly, escalating complex issues to the appropriate team when required.

- Student Experience: Identify recurring student concerns, share feedback with the team, and contribute to improving the overall counselling and admission process.

- Target Achievement: Work towards individual and team targets related to lead engagement, application conversion, enrolments, and other assigned performance metrics.

Preferred candidate profile

- Bachelors degree in any relevant discipline, preferably Business Administration or a related field.

- An MBA or postgraduate qualification will be an added advantage.

- Freshers with strong communication skills and a willingness to learn are encouraged to apply.

- Experience in B2C sales, education counselling, admissions, customer service, or inside sales is preferred.

- Excellent verbal communication and interpersonal skills, with the ability to engage confidently with prospective students.

- Strong listening, presentation, persuasion, and negotiation skills.

- A customer-focused mindset with good problem-solving and objection-handling abilities.

- Basic computer proficiency and familiarity with MS Office, Google Sheets, or CRM systems.

- Ability to manage multiple leads, maintain timely follow-ups, and work in a target-driven environment.

- A proactive attitude, willingness to learn, and adaptability in a fast-paced business environment.

📌 Academic Counsellor (Gurugram)
🏢 MSM Global Education
📍 Gurugram