Service Advisor – Ather (Electric Vehicles)

Location: Christian Basti, Guwahati, Assam
Department: Service
Industry: Electric Vehicles (EV)

Job Description-

We are looking for a smart, customer-oriented and technically sound Service Advisor to join our Ather Service Team. The candidate will be responsible for handling customer service requirements, coordinating with technicians, and ensuring a smooth and satisfactory service experience.

Key Responsibilities-

- Attend to customers and understand their vehicle service requirements and concerns.
- Prepare job cards and ensure accurate recording of customer complaints.
- Explain technical issues, repair requirements, and estimated service costs to customers.
- Coordinate with service technicians for timely vehicle diagnosis and repairs.
- Provide regular updates to customers regarding vehicle service status.
- Ensure timely delivery of vehicles while maintaining service quality.
- Handle customer queries, complaints, and feedback professionally.
- Maintain proper service records and follow Ather service standards and procedures.




- Ensure customer satisfaction and build long-term customer relationships.

Candidate Requirements-

- Graduate or Diploma in any relevant field.
- 1–3 years of experience in automobile service or customer handling preferred.
- Experience in EV or two-wheeler service will be an added advantage.
- Valuable communication and interpersonal skills.
- Basic technical knowledge of two-wheelers and electric vehicles.
- Strong coordination, problem-solving, and customer-handling abilities.
- Proficiency in basic computer operations.

Skills Required-

- Customer Relationship Management
- Service Coordination
- Technical Understanding
- Communication Skills
- Problem-Solving
- Team Coordination

Interested candidates can share their updated resumes at 70999-59828 or Email ID at [email protected].

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Work Location: In person

📌 Service Advisor (Guwahati)
🏢 Bimal Auto Agency
📍 Guwahati