The Customer Success Associate at Glocert would be responsible in handling and maintaining Client relations as well as ensure Long term Connectivity and trust amongst the stakeholders of the organisation, while also establishing a Brand Image in the Process

Reporting Structure : The Associate would be directly communicating to the COO and the Managing Director

Compensation : Variable upon performance (3.0 - 4 LPA)

Job Type : In office (Coimbatore Office)

Key Responsibilities:

As Associate – Business Development & Customer Success, you will support and progressively own the Company's commercial revenue cycle across business development, revenue operations, partner channels, customer success, retention, and renewals.

Your responsibilities will include, but are not limited to:

- Managing and supporting business development opportunities across inbound enquiries, referrals, partners and direct outreach;
- Coordinating lead qualification, proposals, commercial follow-up and handover of confirmed engagements to the relevant delivery teams;
- Maintaining accurate CRM and pipeline information and supporting revenue forecasting, reporting and management review;
- Developing and maintaining relationships with customers, consulting partners, compliance platforms,



referral partners and other commercial channels;
- Supporting customer-success activities throughout active engagements, including follow-ups, milestone coordination, escalation and communication with internal teams;
- Tracking renewals, surveillance, recertification, repeat business and cross-sell opportunities;
- Supporting market research, competitor analysis, pricing inputs and continual improvement of commercial and operational processes;

Key Metrics for Evaluation :

Retention Rate Increments

- Ability for the Associate to upsell and promote certification services
- Ability to handle around 50-100 clients and around 200 post automation of tasks

Key Requirements :

- MBA/ BBA or candidates with backgrounds in sales would be preferred
- Previous Experience in handling customer relations is an added advantage
- Fluency and proper communication skillset
- Flexibility to adjust working hours based on client time zones.
- Exposure to ISO standards, SOC 2, information security, or the audit and assurance industry

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

- Food provided
- Paid sick time

Work Location: In person

📌 Business Development and Customer Success Associate (Coimbatore)
🏢 Glocert Certifications India Private
📍 Coimbatore