Bounce Gurugram/ Mumbai & Bengaluru is Hiring!

Location: Gurugram/ Mumbai & Bengaluru

Job Title: Customer Care Executive – Birthday Party Bookings

Shift: Day Rotational

Working Days: 6 Days

Reports To: Head – Business Development

Position Summary:

We are seeking a dedicated and customer-focused Customer Care Executive with a specialization in Birthday Party Bookings. The incumbent will be responsible for managing

customer interactions, driving event sales, and ensuring seamless execution of birthday parties and group events. This role requires a blend of strong communication, sales acumen, and coordination skills.

Key Responsibilities:

· Handle customer enquiries through calls, emails, and walk-ins, ensuring prompt and professional responses.

· Actively generate and convert leads for birthday parties and group bookings.

· Maintain an updated database of leads, enquiries, and sales conversions.

· Drive customer engagement and build long-term relationships to encourage repeat business.

· Collaborate with internal departments (operations, events, F&B;) to ensure successful event execution.





· Consistently achieve defined sales targets and contribute to revenue growth.

· Monitor customer feedback and provide inputs to enhance service quality.

Qualifications & Skills:

· Graduate/Undergraduate with 1–3 years of experience in customer service and/or sales (hospitality/events industry experience preferred).

· Excellent verbal and written communication skills.

· Strong interpersonal and negotiation abilities.

· Proficiency in MS Office and CRM tools.

· Ability to work in a day rotational shift and flexible to work on weekends/public holidays as per business requirements.

What We Offer:

· Competitive compensation with performance-based incentives.

· Opportunities for professional growth and career advancement.

· A dynamic and professional work setting.

Interested candidates can reach us on [email protected] or +91 96531 64262

Pay: ₹250,000.00 - ₹450,000.00 per year

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

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