[ZJ339] | Senior Visa Direct Service Experience Consultant

[ZJ339] | Senior Visa Direct Service Experience Consultant

11 Jul

11 Jul



Senior Visa Direct Service Experience Consultant Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year.

Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging where your growth is priority, your identity is embraced, and the work you do matters.

We believe that economies that include everyone everywhere, uplift everyone everywhere.

Your work will have a direct impact on billions of people around the world helping unlock financial access to enable the future of money movement.

Join Visa A Network Working for Everyone. Job Description and Responsibilities Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world? Youll fit right in. Join a diverse team at Visa, where your individuality fits right in.

We can provide the opportunity to shape the payments experience globally. Together, lets transform the way the world pays.

Think you know us? Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team were proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences.

Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether its taking advantage of agile work schedules or our wellness programs,

Visa respects and encourages meaningful work / life balance for everyone.

In addition, we offer market leading salary and have a fantastic benefits offering. So, if youre not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

This Senior Consultant, Service Experience role is responsible for leading initiatives which support the service model design of the target state network model to support any-to-any money movement.

Initiatives may include developing new client support models, enhancing the client onboarding process, global training initiatives, and leading cross-functional teams against workstreams to improve our cross border receive network.

This role serves as a technical / functional specialist and works independently with guidance only in the most complex situations.

This role is part of the Visa Direct Client Services Strategy & Service Experience team and sits within the New Payment Flows function within the wider Client Services organization.

The role requires close collaboration and partnership with teams in Product, Technology, Client Services, and other key stakeholders.

New Payment flows and money movement are a key strategic pillar of the Visa business with bold aspirations of achieving over 20 per cent annual Net Revenue growth over the next five years and accounting for 15 per cent of total company revenue.

Responsibilities Product Delivery within Client Services Act as the point of contact for Visa Direct product to assess new business,

leveraging your subject matter expertise to provide input on all elements of how to bring new products to life operationally for clients and within Client Services, while noting risks and existing gaps.

Beta Implementations & New Builds Work closely with client implementation on new use cases and flows, establishing repeatable processes along the way.

Own changes within the Visa Direct Roadmap and regularly communicate to regional client-facing staff on new use cases, features, and initiatives.

This needs to be executed within the guidelines of the Global Client Readiness Framework and best practices. Use your technical expertise blended with business acumen to solve complex problems for our clients.

Serve as an advisor to the organization, helping to identify gaps, bolster capabilities and deliver efficiencies.

Act as the point of contact for Client Services team members as well as client facing staff to support calls with clients or executives who need subject matter expertise on Visa Direct operationally.

Embrace and implement new methodologies and optimize on an ongoing basis as the business scales within the organization.

Become a Visa Direct subject matter expert including knowledge of the APIs, onboarding, launch and post-production support, and technical implementation guides.

Be the consummate Visa Direct champion for the regions and develop a strong partnership with the Global Visa Direct Product and Technology teams.

Qualifications Significant experience in a service design and / or customer support role in financial services, payment card, software or information services.

Bachelors degree or equivalent experience. Excellent verbal, written,

presentation and interpersonal skills are required.

Must have in-depth knowledge of Authorizations, Clearing & Settlement & back office processing. Must have a good working knowledge of payments network and processing services.

Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving. Customer focus with proven ability to establish productive working relationships with staff and management at all levels.

Ability to set priorities and manage customer expectations. Work both as part of a team and independently. Strong technical aptitude with the ability to absorb technical information and apply to business solutions.

Proficiency providing technical and consultative support to external customers and identify business needs. Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.

The original job offer can be found in Kit Job:

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