17 Aug
Recognized
India
In this opportunity as Technical Lead, you will:
- Act as the subject matter expert for any operation & tech support inquiries that is related to the services & products that we support.
- Participate in Major Incident process, providing hands-on support investigating and troubleshooting the incident, to successful mitigation
- Act as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders.
- Provide Product/Application engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market.
- Able to provide on-call support and ready to work 24/7 operational shift.
- Build and maintain observability (monitoring & alerting & synthetic tests) for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism.
- Gather and analyse metrics to understand where quality exists and where support is needed.
- Take active role in implementing Operation Readiness stories, communicate to the project/scrum teams and present
- Implement nonfunctional requirements to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting.
- Maintain end-to-end security ensuring that we meet best practices standards.
- Keep up to date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.
- Provide primary operational support and engineering for multiple large, distributed platforms. Adopt pan-TR operation principles to ensure consistency and efficiency.
- Individuals must be proactive, self-motivated with the ability to prioritize multiple project tasks.
- Provide a balanced view of feature support speed and reliability with well-defined service level objectives.
About You: Youre a fit for the role of Tech Lead - Operations Support if your background includes:
- Years of Experience: 9 - 12 Years
- Minimum of 7+ years of experience as Senior DevOps/Operation engineer, with hands on experience in operating a Cloud based services & Products, using AWS/Azure platforms.
- Experience & knowledge of AWS services, such as Cloud Front, ECS, Route53 - huge advantage
- Experience in cross versatile OS platform like Microsoft Windows, Linux
- Must have scripting and programming experience (Bash, PowerShell, Python)
- Must have hands on experience over Distributed logging: Datadog, SumoLogic, CloudWatch
- Experience on Authentication, Authorization, SSO - Single Sign-On and MFA - huge advantage
- Knowledge on IAM - Identity and Access Management with some standard protocols like SAML 2.0, OAuth 2.0, OpenID, SCIM etc.
- Experience with bug tracking tools such Microsoft ADO
- Knowledge on a release deployment process.
- Strong technical knowledge on Monitoring tools like Datadog, ELK and has experience in creating monitors, dashboards and alert metrics with integration skills over various platforms.
Skills: Elk, Powershell, Bash, Datadog, openid, Cloudwatch, saml 2.0 , Azure, Python, Aws
Experience: 9.00-12.00 Years
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