Customer Support Executive ( Semi Voice Process )

Customer Support Executive ( Semi Voice Process )

16 Sep
|
Torrecid India Pvt Ltd
|
Vani

16 Sep

Torrecid India Pvt Ltd

Vani

• Effectively manage large amounts of outbound calls & emails to customers and internal teams.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships of trust through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/team sales targets and call handling quotas.

• Handle complaints providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.







• Take the extra mile to engage customers.

• Vendor Management.

Must Have:

• Proven customer support experience.

• Strong phone contact handling skills & active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of customers.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Excellent English & Hindi communication skills.

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