Mphasis Hiring Technical Support Engineer Having Exposure on Citrix

Mphasis Hiring Technical Support Engineer Having Exposure on Citrix

17 Sep
|
Anonymous Company
|
Pune Division

17 Sep

Anonymous Company

Pune Division

Mphasis hiring for Technical Support Engineer- International voice process


Qualification: 


Graduate


Post Graduate


Experience: 1-3 Years of Experience


Job Responsibilities:

Citrix exposure- password reset and reset sessions using desktop director
knowledge of O365 troubleshooting
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups


Key skills:
Citrix, Active Directory
VPN
O365
Remote Desktop Support
Network / USB Printer installation
Experience on Service Now will be an added advantage







Shifts Timings:
5 days working 24* 7 shifts(including night shifts)
Any 2 Rotational offs
9 Hours Login ( including 1 Hour Break )
Excellent command on English (Verbal and Written)

Immediate joiners preferred. 


Other Benefits:
Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives


Interested candidate should walk-in for the interview on 17-Sep-18 & 18-Sep-18 on the below mentioned address.

Interview Venue:
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person: Suruchi

Time: 11:00 AM to 2:00 PM


Salary: INR 2,00,000 - 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills:

remote desktopinbound callsdesktop troubleshootingit helpdeskvoice supportvoice processtechnical supporttech supporttechnical support executivetechnical support engineertechnical support representativetechnical support officercitrix

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