23 Oct
I SQUARE TEK
Bengaluru
Job Title: ServiceNow CMDB Consultant Expert Level
Location: Bangalore - Hybrid
Experience: 8+ Years
About the Role
We are seeking an expert-level ServiceNow CMDB Consultant to lead the design, implementation, and optimization of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a deep understanding of CMDB architecture, discovery tools, service mapping, and ITIL processes, along with proven experience in process governance, data accuracy, and automation.
Key Responsibilities
- Design, implement, and manage CMDB architecture aligned with ITIL best practices.
- Lead end-to-end CMDB strategy, including Discovery, Service Mapping, Integrations, and Data Normalization.
- Define and enforce Configuration Item (CI) classification, relationships, and lifecycle management.
- Assess and remediate CMDB data gaps, duplication, and compliance issues.
- Build and maintain CMDB dashboards, reports, health scorecards, and governance frameworks.
- Collaborate with ITSM, ITOM, Security, Cloud, and Infrastructure teams to ensure consistent CI data usage across processes.
- Implement automation scripts, workflows, and policies to enhance CMDB accuracy and efficiency.
- Conduct CMDB audits and maturity assessments, and drive continuous improvements.
- Train stakeholders and provide technical leadership and best practice guidance.
Required Skills & Experience
- 8+ years of hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping.
- Solid knowledge of ITIL v3/v4 principles, especially Configuration & Change Management.
- Expertise in CI class modeling, relationship mapping, and reconciliation rules.
- Proven experience integrating CMDB with ITSM, ITOM, Cloud Platforms (AWS/Azure/GCP), Monitoring Tools, SCCM, etc.
- Proficiency in ServiceNow Scripting (JavaScript), Flow Designer, MID Servers, and API Integrations.
- Experience with CMDB Health Dashboard, Dependency Views, Reconciliation & Identification Rules.
- Strong analytical, troubleshooting, and documentation skills.
- ServiceNow Certified Implementation Specialist CMDB / Discovery / ITOM preferred.ole & responsibilities
Preferred candidate profile
📌 Servivenow consultant (Bengaluru)
🏢 I SQUARE TEK
📍 Bengaluru
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