Apply on Kit Job: kitjob.in/job/42y6cb

Location : Vashi, Navi Mumbai (On-site)

n

Experience : 1–2 Years

n

Type : Full-time

n

About Grexa AI

n

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

n

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

n

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

n

About the Role

n

We’re looking for a Technical Support Executive to assist our customers in using the Grexa platform effectively and resolving any issues they may face. This is a client-facing role that works closely with our Business Growth Team to ensure clients receive timely support, understand the platform’s capabilities, and derive maximum value from it.

n

You’ll be the first point of contact for our clients — helping them navigate the platform, troubleshoot concerns, and ensure a smooth experience.

n

Key Responsibilities

n

- Deliver timely, accurate, and empathetic support across a high volume of chats and emails from clients
- Assist clients in understanding platform features, workflows, and best practices. Educate clients on how Grexa can support their digital marketing efforts and business goals.
- Troubleshoot application-related issues and coordinate with internal tech/product teams for resolution.




- Document customer interactions clearly and thoroughly to ensure continuity, visibility, and accountability
- Identify recurring concerns and share insights to improve product experience and support processes.
- Educate clients on how Grexa can support their digital marketing efforts and business goals.
- Consistently deliver a hospitality-driven, empathetic tone that reflects Grexa’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations
- Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy

What We’re Looking For n

- 1+ years of client support or client service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment
- Strong written and verbal communication skills in English & Hindi, with the ability to explain concepts clearly.
- Tech-savvy and comfortable learning new tools and software quickly.
- Ability to coordinate across teams and manage multiple client queries efficiently.
- Familiarity with CRM tools, support platforms, or SaaS products is a plus.
- Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
- Robust organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure

Why Join Us n

- Work directly with a fast-growing AI startup solving real-world business problems.
- Gain hands-on exposure to SaaS, customer success, and digital marketing ecosystems.
- Collaborate with cross-functional teams including Growth, Product, and Engineering.
- Learn in a high-ownership environment where your work directly impacts customer experience.
- Be part of a mission-driven company helping small businesses scale using technology.

Apply on Kit Job: kitjob.in/job/42y6cb

📌 Technical Support Associate (SaaS) (India)
🏢 Grexa AI
📍 India