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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and team-oriented culture where your voice is valued. What You'll Do As Lead Business Systems Analyst - Interoperability at GBT Travel Services UK Limited, you will ensure smooth integration and effective operation of our travel servicing applications and infrastructure. Your knowledge will be essential in driving system enhancements, making an outstanding difference in our global operations. Perform comprehensive testing of travel servicing and desktop applications—including add-ons, patches, and installations—to detect and fix defects prior to pilot and production release. Manage E2E pilot activities, globally, to ready for production deployment. Engage with Product and Development Teams and End User Computing to deploy production versions to end-user devices.



Coordinate end-users testing and system validation after major network changes or software updates. Anticipate and identify technical and functional issues before they impact end-users and applications. Investigate and address defects discovered during pilots with limited information, applying creative thinking to determine root causes and solutions. Participate in the IT Change Management Board for applications supporting travel customer services, assisting with change due diligence, approval, and communication with collaborators. Build and distribute Service Advisory Communications for events related to planned downtime and software updates as part of the change control process. Facilitate knowledge transfer with support teams and business units for upcoming software deployments. Drive guidelines in the pursuit of continuous improvement and quality. Prepare and present metrics to Leaders articulating end user experience benefit. Additional responsibilities will be added to suppo

Apply on Kit Job: kitjob.in/job/42yuh2

📌 Lead Business Systems Analyst (Bengaluru)
🏢 American Express Global Business Travel
📍 Bengaluru