Apply on Kit Job: kitjob.in/job/432n1v

- *About the company**

nAt SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we'do. We are committed to building an setting where people can thrive and create a better future for everyone.n

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

n

- *What s in it for YOU**
- SBI Card truly lives by the work-life balance philosophy.

nWe offer a robust wellness and wellbeing program to support mental and physical health of our employeesn
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture

n4.n

Gender Neutral

n

Policy

n5.n

Inclusive Health

nBenefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefitsn
- Commitment to the overall development of an employee through comprehensive learning & development framework
- *Role Purpose**
- Responsible for development and growth of the processes and to increase sales performance to maximize profitability and meet strategic business objectives
- Steer the development & implementation of technology-based solutions that increase application flow (throughput),



reduce post-processing declines and ensure higher productivity along with cross functional teams.
- Lead and monitor the implemenation of new sales related projects (Digital/Non Digital).
- Monitoring end-to-end application lifecycle processes & policies, identifying opportunities for increase in app to account conversion rate, working with risk, operations, fraud control, BE, IT & sales function to improve application approval rate to generate higher new accounts, lower CoA & better customer experience
- In order to create accounts- the three main areas to look into is
- Data driven- Try synthesizing logics and patterns from existing as well as market data for policy, system related changes
- Technology driven- Solid sense of market as well internal structure will lead to ideas and automation to make sales journey easier and also to equip sales with smoother onboarding

n3.n

Policy

nDriven- To analyze data and understad opprotunites where policies can be updated as per latest market conditionsn
- With increasing automation and digital sales; a strong tech devlopment aspect helping in smoother devlopments, BRD requisitions, CR approvals and Testings.
- Stakeholder management at CXO level for business policy formation and acquisition optimization.
- *Role Accountability**
- Study the entire application lifecycle and the processes & policies getting executed,



monitor declines & decline trends across all codes
- Identify the root cause of application declines and highlight systemic issues related to policies & processes with stakeholder management at C-level employees across functions
- Work with Credit, operations & fraud control functions for formulation & implementation of optimial processes & policies through joint field visits, case discussions, market benchmarking, etc and suggest & implement appropriate actions
- Increasing digitisation through leading & driving the implemenation of new sales related projects eg. Sales 24, CKYC, Digital apps, Perfios integration, Trusting social, Insta carding, Channel Agnostic fulfilment, E-KYC etc These initiatives aid in increasing the overall conversion and throughput
- Spearheading development, user acceptance testing and successful launch of technical initiatives (softwares and AI based solutions) - both in-house and third party
- Lead and monitor implementation of compliance and RBI directed changes across Sales team PAN India.

nEx : TRAI related changes, KYC related changesn
- Drive increase in productivity via In depth analysis of each Sales processing leg.
- Perform competition benchmarking on policies and explore new sourcing avenues. This helps increasing throughput.
- Study & analyse the quality of incoming applications, identify issues and work with the sales team for improvement. Support the learning of sales team though training, case studies, etc
- Supervise decline analysis, projects, UAT/PVTs performed by other team members
- Work with BE & IT teams for developing & implementing technology-based solutions that reduce post-proc

Apply on Kit Job: kitjob.in/job/432n1v

📌 Sr Manager - Account Optimization (Gurugram)
🏢 Sbi Card
📍 Gurugram