Job Summary: To execute the technical cleanup and stabilization of a degraded
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ServiceNow environment.responsible for the hands-on-keyboard correction of Discovery failures, CMDB data corruption, and infrastructure visibility gaps. The goal is to move the environment from a data gap state to a high-health, reliable baseline.
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Key Responsibilities
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● Duplicate Remediation: Identify and resolve duplicate CI records using the Duplicate Remediator and custom background scripts.
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● IRE Configuration: Tune and fix Identification and
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Reconciliation Engine (IRE) rules to prevent data flapping between multiple sources.
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● Staleness Management: Implement and execute archival or deletion strategies for stale CIs that haven't been updated by Discovery in 60-90 days.
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● Orphaned CI Cleanup: Identify and reconnect (or retire)
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orphaned CIs that have lost their relationships to parent services.
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● Health Dashboard Optimization: Configure and monitor
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CMDB Health Dashboards (Completeness, Compliance,
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Correctness)
to track cleanup progress.
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● Credential Management: Audit and fix failing credentials
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(SNMP, SSH, WMI) across the global infrastructure to increase Discovery success rates.
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● Event Noise Reduction: Audit and rewrite Event Rules to filter out monitoring storms and ensure only actionable alerts reach the console.
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● Alert Management Rules
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● Monitoring Integration
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● Extensive hands-on experience with ServiceNow CMDB,
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Discovery, Service Mapping, and IRE.
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● Expertise in CI classification, identification patterns, and reconciliation logic.
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● Robust knowledge of ITIL Configuration Management,
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Change, and Incident Management processes.
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● Proven leadership experience managing CMDB or
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ServiceNow teams.
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● Experience in scripting and automation in ServiceNow