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1.

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Guest

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Greeting and Assistance

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- Warmly welcome arriving guests, addressing them courteously and professionally.
- Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
- Provide information about hotel amenities, local attractions, and services.

n2.n

Front Desk

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Operations

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- Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
- Handle guest requests and concerns promptly, aiming for satisfactory resolutions.
- Maintain a clean and organized front desk area.
- Reservations and Room Assignments:
- Assist in processing reservations, ensuring accuracy in booking information.
- Assign rooms to guests based on preferences and availability.
- Provide guests with information about room rates and availability.
- Check-In and Check-Out Procedures:
- Verify guest identification and payment methods, ensuring compliance with hotel policies.
- Process guest check-ins efficiently, collect necessary information, and provide key cards.
- Facilitate guest check-outs, settle bills, and handle the return of room keys.

n5.n

Guest

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Communication

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- Respond to email inquiries and guest messages, providing transparent and informative responses.
- Relay messages to guests and hotel staff as needed.
- Assist in handling reservations and changes.
- Assistance to Guests with Special Needs:
- Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay.
- Provide information on accessible facilities and services.
- Safety and Security:
- Follow hotel security procedures and protocols, including emergency response measures.
- Monitor and maintain the security of guest information and belongings.
- Cash Handling and Record-Keeping:
- Handle cash and credit card transactions accurately, following established procedures.
- Maintain records of guest transactions and financial activities.

n9.n

Front Office

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Support

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- Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination.

nPay: ₹14,000.00 - ₹16,000.00 per monthn

Benefits

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- Food provided

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Work Location: In person

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📌 Front Office Assistant (Guruvayur)
🏢 Recognized
📍 Guruvayur