Apply on Kit Job: kitjob.in/job/43rezr

Job Title: Customer Support Associate – Chat Process (Semi-Technical)

Experience: 1 – 2 Years
Employment Type: Full-Time
Education: Any Graduate or Equivalent Diploma
Work Environment: 24×7 (Rotational Shifts)

Job Overview

We are seeking a Customer Support Associate – Chat Process (Semi-Technical) to handle customer interactions through chat-based support channels. The ideal candidate should have excellent written and verbal communication skills, a customer-first mindset, and the ability to understand and resolve basic technical or process-related queries efficiently. This role is suitable for freshers as well as candidates with up to 2 years of experience.

Key Responsibilities

Customer Support (Chat Process)

- Handle customer queries through live chat, email, or messaging platforms
- Provide accurate, timely, and qualified responses to customer concerns
- Resolve semi-technical issues related to products, services, or applications
- Escalate complex issues to the appropriate internal teams when required
- Maintain high standards of customer satisfaction and service quality

Process & Documentation

- Log customer interactions accurately in CRM or support tools
- Follow defined SOPs, scripts, and quality guidelines
- Update knowledge base and FAQs based on recurring issues
- Ensure compliance with company policies and data security standards

Collaboration & Performance

- Work closely with technical,



product, and operations teams
- Meet individual and team KPIs such as response time, resolution time, and quality scores
- Adapt to changing processes, tools, and customer requirements

Required Skills & Qualifications

Must-Have Skills

- Excellent written and verbal communication skills in English
- Robust problem-solving and customer-handling abilities
- Basic understanding of technical concepts or digital platforms
- Ability to multitask and work under pressure
- Willingness to work in a 24×7 rotational shift environment

Educational Qualification

- Any Graduate or Equivalent Diploma holder

Preferred (Bonus) Skills

- Prior experience in chat or customer support processes
- Familiarity with CRM or ticketing tools
- Basic knowledge of IT products, software, or online services
- Typing speed with high accuracy

Who Can Apply

- Freshers looking to start a career in customer support
- Candidates with 0–2 years of experience in chat or support roles
- Graduates comfortable working in a 24×7 support environment

What We Offer

- Structured training and onboarding
- Growth opportunities within customer support and technical teams
- Supportive and team-oriented work culture
- Performance-based career progression

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

Apply on Kit Job: kitjob.in/job/43rezr

📌 Customer Support Associate (India)
🏢 CSG Technosol
📍 India