Apply on Kit Job: kitjob.in/job/43s7gi

Job Overview:

We are seeking a highly skilled and energetic Delivery Manager to oversee and ensure the smooth delivery of projects across our Departments (UX/UI Design, Tech & Digital Marketing). This role requires managing a team of Account Managers and Project Managers, handling all client escalations, and ensuring seamless inter and intra-team communication. The Delivery Manager will play a critical role in driving efficiency, meeting deadlines, and maintaining client satisfaction.

Key Responsibilities:

1. Project Delivery Management

? Oversee project delivery across all Departments to ensure on-time, high-quality outcomes.

? Monitor progress and address potential roadblocks proactively.

? Develop and implement processes to optimize delivery timelines and quality.

2. Team Management

? Act as the reporting manager for all Account Managers and Project Managers.

? Conduct regular team reviews to evaluate performance and provide constructive feedback.

? Facilitate collaboration across teams to align goals and priorities.

3. Client Escalation Management

? Serve as the first point of contact for client escalations.

? Resolve issues swiftly and effectively, ensuring client satisfaction and retention.

? Establish protocols to minimize future escalations and improve service levels.

4. Communication and Coordination

? Manage inter and intra-team communication for seamless operations.

? Act as a bridge between creative, technical,



marketing and account teams to ensure alignment.

? Host regular status update meetings and share insights with leadership.

5. Reporting and Analysis

? Provide detailed project status reports to leadership, including risks and opportunities.

? Analyze delivery metrics and recommend improvements for efficiency.

Key Performance Indicators (KPIs):

? On-time project delivery percentage.

? Reduction in client escalations.

? Team productivity and performance metrics.

? Client satisfaction and retention rates.

? Process improvement implementation rate.

Qualifications and Skills:

? Experience: Minimum 6-8 years in project delivery or operations management, preferably in IT services, digital marketing, or design agencies.

? Leadership Skills: Proven ability to lead and motivate teams effectively.

? Client Management: Expertise in handling escalations and building strong client relationships.

? Process Orientation: Strong understanding of delivery processes and project management tools (e.g., Jira, Trello, Slack, Zoho Projects, etc).

? Communication: Excellent verbal and written communication skills.

? Problem-Solving: Ability to make quick decisions under pressure while balancing multiple priorities.

What We Offer:

? A collaborative work environment with opportunities for growth.

? Competitive salary and performance-based incentives.

? Opportunity to work with a dynamic team across creative and technical domains.

Apply on Kit Job: kitjob.in/job/43s7gi

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