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- *Job Summary:**

nThis position is responsible for the operation of the Contact Center department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.n
- *About Team:**

nOur team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally.n
- *What you'll do:**

nManages the facilitation of learning activities by overseeing associate trainings on complex systems and processes and current hire onboarding; providing input to the content design team; adjusting content flow according to the requirements of the training or target audience; utilizing learning systems to monitor, track, and report learning activities; incorporating trainee feedback and performance metric results; sharing course facilitation improvements with senior management; evaluating program effectiveness against business objectives; and overseeing the maintenance and upkeep of training equipment and resources.n
- *Develops** facilitators and team members by providing feedback to enhance facilitation skills; assessing the teams performance in the sessions facilitates; making recommendations for additional training; and coaching, mentoring, and developing other associates with or without managerial supervision based on requirements by management.




- *Manages and delivers** complex training courses by applying blended delivery methods; rehearsing course content prior to delivery; communicating complex content, policies, and processes; observing participant engagement in courses; remaining current on course materials and facilitation best practices; answering questions related to course content and concept application; and guiding associate engagement during training courses.
- *Essential Functions** An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Below are the essential functions,
- Understanding of English Grammar Subject Verb Agreement Rules, Tenses and Transliterations
- Different Feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching models
- Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management
- Training sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal)
- Manner of articulation and place of articulation of English sounds
- *Demonstrates** up-to-date expertise and applies this to the development, execution,



and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
- *Provides and supports** the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
- *Models** compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
- *What you'll bring:**

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Basic Qualifications

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- Bachelors Degree in a related field and 5 years industry/related experience as a preprocess trainer, having conducted New Hire Training on Grammar and Voice/Accent
- OR 6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent
- Proficient in blended training delivery methodologies
- Expert in classroom training delivery
- Ability to design and deliver language and culture-based course material/training curriculum
- Capability to design and deliver competency-based training
- Expertise in leadership training
- Operational knowledge of LMS
- Knowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook)
- Ability to manage multiple batches at the same time
- Experience working with multiple team members and stakeholders
- Must be ab

Apply on Kit Job: kitjob.in/job/43tmby

📌 Senior Analyst, Learning & Development - Voice/Accent (Bengaluru)
🏢 Walmart
📍 Bengaluru