Apply on Kit Job: kitjob.in/job/43u20p

Job Overview

nWe are seeking a highly skilled and dynamic Delivery Manager to oversee and ensure the smooth delivery of projects across our Departments (UX/UI Design, Tech & Digital Marketing). This role requires managing a team of Account Managers and Project Managers, handling all client escalations, and ensuring seamless inter and intra-team communication.n

The Delivery

nManager will play a critical role in driving efficiency, meeting deadlines, and maintaining client satisfaction.n

Key Responsibilities

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Project Delivery

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Management

n● Oversee project delivery across all Departments to ensure on-time, high-quality outcomes.n

● Monitor progress and address potential roadblocks proactively.

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● Develop and implement processes to optimize delivery timelines and quality.

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- Team Management

n● Act as the reporting manager for all Account Managers and Project Managers.n

● Conduct regular team reviews to evaluate performance and provide constructive feedback.

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● Facilitate collaboration across teams to align goals and priorities.

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Client Escalation

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Management

n● Serve as the first point of contact for client escalations.n

● Resolve issues swiftly and effectively, ensuring client satisfaction and retention.

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● Establish protocols to minimize future escalations and improve service levels.

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- Communication and Coordination

n● Manage inter and intra-team communication for seamless operations.n

● Act as a bridge between creative, technical,



marketing and account teams to ensure alignment.

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● Host regular status update meetings and share insights with leadership.

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- Reporting and Analysis

n● Provide detailed project status reports to leadership, including risks and opportunities.n

● Analyze delivery metrics and recommend improvements for efficiency.

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Key Performance Indicators (KPIs)

n● On-time project delivery percentage.n

● Reduction in client escalations.

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● Team productivity and performance metrics.

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● Client satisfaction and retention rates.

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● Process improvement implementation rate.

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Qualifications and Skills

n● Experience: Minimum 6-8 years in project delivery or operations management, preferably in IT services, digital marketing, or design agencies.n

● Leadership Skills: Proven ability to lead and motivate teams effectively.

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● Client Management: Expertise in handling escalations and building strong client relationships.

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● Process Orientation: Robust understanding of delivery processes and project management tools (e.g., Jira, Trello, Slack, Zoho Projects, etc).

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● Communication: Excellent verbal and written communication skills.

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● Problem-Solving: Ability to make quick decisions under pressure while balancing multiple priorities.

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What We Offer

n● A collaborative work environment with opportunities for growth.n

● Competitive salary and performance-based incentives.

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● Opportunity to work with a dynamic team across creative and technical domains.

Apply on Kit Job: kitjob.in/job/43u20p

📌 Delivery Manager (Gurugram)
🏢 3minds
📍 Gurugram