IT Manager (Pune)

IT Manager (Pune)

The Manager – IT is responsible for overseeing end -to -end IT
operations, including IT procurement, helpdesk support, infrastructure
management, and network administration. The role also drives IT strategy,
ensures system reliability and security, and provides actionable management
reporting to support business decisions.

Key Responsibilities

1. IT Operations & Helpdesk Management

- Lead
and manage IT helpdesk operations ensuring timely resolution of incidents
and service requests.

- Define
and monitor SLAs, KPIs, and service quality metrics.

- Implement
ticketing systems and automation to improve support efficiency.

- Manage
user onboarding/offboarding, access provisioning, and endpoint support.



2. IT Infrastructure & Network Management

- Oversee
design, implementation,



and maintenance of IT infrastructure (servers,
storage, cloud, endpoints).

- Manage
enterprise networks including LAN/WAN, VPN, firewalls, and internet
connectivity (ILL).

- Ensure
high availability, performance, and scalability of systems.

- Drive
infrastructure upgrades, capacity planning, and disaster recovery
readiness.



3. IT Procurement & Vendor Management

- Manage
end -to -end procurement of IT hardware, software, and services.

- Evaluate
vendors, negotiate contracts, and manage SLAs.

- Maintain
IT asset lifecycle management (procurement, allocation, tracking,
disposal).

- Optimize
IT spend and ensure compliance with procurement policies.



4. IT Strategy & Governance

- Define
and implement IT strategy aligned with business goals.

- Drive
digital transformation, automation, and adoption of recent technologies.

- Establish
IT policies, standards, and governance frameworks.

- Ensure
compliance with security standards and regulatory requirements.



5. Security & Risk Management

- Implement




and monitor IT security controls (endpoint, network, data security).

- Conduct
periodic risk assessments, vulnerability management, and audits.

- Ensure
backup, disaster recovery, and business continuity planning.



6. Management Reporting & Analytics

- Prepare
and present IT dashboards and reports to leadership.

- Track
KPIs such as system uptime, ticket resolution time, IT spend, and asset
utilization.

- Provide
insights for cost optimization and performance improvement.

- Support
budgeting, forecasting, and IT financial planning.


Key Deliverables

- High
system uptime and reliable IT operations.

- Effective
helpdesk with improved user satisfaction.

- Optimized
IT procurement and cost management.

- Strong
IT governance and security posture.

- Insightful
and actionable management reports.


Qualifications & Experience

- Bachelor’s
degree in IT, Computer Science, or related field (Master’s preferred).

- 8–12
years of experience in IT operations, infrastructure, and network
management.

- Proven
experience in managing IT teams and vendors.

- Experience
with cloud platforms (AWS/Azure/GCP) is a plus.

- Strong
understanding of ITIL processes and frameworks.